Shipping FAQ — International Shipping and Moving from Saudi Arabia

Answers to the questions customers ask most about shipping from Saudi Arabia with Alnesr Alzahby International Shipping — services, transit times, prices, packing, cars and destinations. Can’t find your answer? Contact us.

General services

What services does Alnesr Alzahby International Shipping offer?

International shipping from Saudi Arabia to the Gulf, Jordan, Turkey, Lebanon, North Africa and worldwide by land, sea and air, plus furniture moving inside and between Saudi cities, car shipping, packing, storage and customs clearance.

Do you offer air freight?

Yes. Air freight is available for goods and urgent parcels, usually delivered within a few days.

Is sea freight available?

Yes, in full containers (FCL) or shared containers (LCL), with economical options and competitive rates.

Do you offer land freight to the Gulf states?

Yes. We cover the UAE, Qatar, Bahrain, Kuwait and Oman with fast road freight.

Can I ship personal belongings?

Yes. We ship personal boxes and parcels inside Saudi Arabia and abroad.

Do you ship cars?

Yes, by land or sea, with customs clearance arranged for you.

Can companies use your services?

Absolutely. We provide complete shipping solutions for companies and online stores.

Do you provide packing?

Yes. We use bubble wrap, cartons and wooden crates for fragile items.

Do you offer door-to-door service?

Yes. We collect from your location and deliver to the consignee’s door at the destination.

How can I contact customer service?

Call +966 55 124 7117 or message us on WhatsApp.

Furniture moving inside Saudi Arabia

Do you move furniture within the same city?

Yes, using pickups and small trucks to move furniture between neighbourhoods quickly and safely.

Does the move include dismantling and reassembly?

Yes. Our technicians dismantle and reassemble furniture at the delivery address.

Do you pack furniture for domestic moves?

Yes. Furniture is packed before loading to keep it safe.

Do you move between Saudi cities?

Yes, between all cities in the Kingdom — Riyadh, Jeddah, Dammam, Makkah, Madinah and more.

How long does a move between cities take?

Usually one to two days depending on distance and destination.

Do you have a furniture lift/crane?

Yes, for moving furniture safely from upper floors.

Can you move offices and shops?

Yes. We move offices and commercial fixtures.

How is the cost of a domestic move calculated?

By distance, volume and the services you need, such as packing, dismantling and reassembly.

Do you handle urgent moves?

Yes. We can send a team at short notice on request.

How do I follow my domestic move?

By phone or WhatsApp with the move supervisor.

International shipping

Which international destinations do you cover?

The Gulf states, Jordan, Turkey, Lebanon, Tunisia, Algeria, Morocco and many more — see all destinations.

How long does air freight take?

About 2 to 7 days depending on the destination.

How long does sea freight take?

About 7 to 25 days depending on the destination and service type.

How long does land freight to the Gulf take?

Usually 1 to 4 days depending on the country.

How is international shipping priced?

By weight or volume, the shipping mode (land, sea or air) and the destination. Check your pricing unit with the pricing basis calculator.

Do you deliver to the door outside Saudi Arabia?

Yes, door-to-door service is available to most destinations.

How do I follow my shipment abroad?

Through our tracking page, by phone or on WhatsApp.

Do you offer express shipping for urgent items?

Yes, through express air freight.

Is there shared shipping to reduce cost?

Yes. Shared container shipping (LCL) suits smaller consignments.

Do you ship for exhibitions and events?

Yes, including preparation of exhibition shipments inside and outside Saudi Arabia.

Car shipping

Can I ship a car from Saudi Arabia to the UAE?

Yes, by land or sea — see shipping to the UAE.

Is the car inspected before shipping?

Yes. We document the car’s condition before loading.

Do you handle customs clearance for cars?

Yes. Our team handles clearance in Saudi Arabia and at the destination.

Can I ship more than one car at once?

Yes, individually or together on a multi-car carrier.

How long does car shipping by land take?

Usually 1 to 3 days depending on the destination.

Is insurance available during car shipping?

Yes, you can add insurance on request.

How do I follow my car shipment?

By phone or WhatsApp with the operations supervisor.

Is the car secured on the carrier?

Yes, with dedicated straps and lashing equipment.

Can you ship luxury or sports cars?

Yes, with dedicated handling and extra protection.

Do you ship new and used cars?

Yes, all types of cars.

Prices and payment

How do I get a quote?

Request a quote online, call us or send your shipment details on WhatsApp.

What payment methods are available?

Bank transfer, cash, or as agreed with management.

Are prices fixed?

No. Prices depend on destination and weight or volume, and may vary by season. See indicative shipping prices.

Are there discounts for large shipments?

Yes, special rates for large volumes and recurring contracts.

Does the price include packing?

Depending on the agreement — packing can be added to the final price.

Are there extra customs clearance fees?

Yes, set according to the type of shipment and destination.

Can I pay on delivery?

For some destinations, depending on the service available.

Can I ask about prices quickly?

Yes — on WhatsApp we usually reply within minutes during working hours.

Do prices differ between land, air and sea?

Yes. Each mode has its own price depending on time and cost.

Are there seasonal offers?

Yes — see our current offers and discounts.

Working hours and operations

What are your working hours?

7 am to 10 pm (Saudi time), every day. Online requests are received 24 hours a day.

Is customer service available all day?

Online requests and WhatsApp messages are received around the clock and answered during working hours.

Can I book a shipping appointment in advance?

Yes, you can book a slot in advance on WhatsApp to avoid waiting.

Do you offer urgent shipping outside working hours?

Yes, by prior arrangement with customer service.

Can I contact management directly?

Yes, on +966 55 124 7117.

Do you work on public holidays?

Yes, we keep working through most holidays with a dedicated team.

Can shipments be collected at night?

Yes, on request and depending on transport conditions.

Is the WhatsApp reply fast?

Usually within minutes of your message during working hours.

Do you have mobile teams to collect from homes?

Yes, our teams cover all Saudi cities.

Do you provide cartons for packing?

Yes, cartons and packing materials are available on request.

Packing

Can I pack my furniture myself?

Yes, as long as you use good protective materials.

Do you offer professional packing?

Yes, by a specialised team for extra safety.

Can you pack electrical appliances?

Yes, with padded, shock-absorbing materials.

Can you dismantle furniture before moving it?

Yes, we provide labour for dismantling and reassembly.

Are packages labelled?

Yes, we label packages so each shipment is easy to identify.

Do you offer special packing for luxury furniture?

Yes, with double or wooden-crate packing for valuable pieces.

Do I need to buy packing materials?

No, we supply them as part of the service on request.

Is packing mandatory?

It isn’t mandatory, but it is strongly recommended for safety.

Do you repack items for storage?

Yes, if the shipment will be stored for a long period.

Can furniture be shipped unpacked?

Yes, but the customer bears responsibility for any scratches or damage.

Destinations and countries

Do you ship to the UAE?

Yes, by land, air and sea — shipping to the UAE.

Do you ship to Qatar?

Yes, with fast daily land freight — shipping to Qatar.

Do you ship to Bahrain?

Yes, within 24–48 hours by road — shipping to Bahrain.

Do you ship to Kuwait?

Yes, by land and air — shipping to Kuwait.

Do you ship to Oman?

Yes, direct land freight and sea on request — shipping to Oman.

Can I ship to Jordan?

Yes, by land and air — shipping to Jordan.

Do you ship to Turkey?

Yes, by air, sea or land depending on the destination — shipping to Turkey.

Do you ship to Lebanon?

Yes, by air and sea — shipping to Lebanon.

Do you ship to Morocco?

Yes, by sea and air — shipping to Morocco.

Do you ship to Tunisia?

Yes, with sea and air coverage — shipping to Tunisia.

Do you ship to Algeria?

Yes, by sea and air — shipping to Algeria.

Can you ship to European countries?

Yes, by air and sea on request — for example the UK, Germany and France.

Do you ship to the USA and Canada?

Yes, by air and sea — USA and Canada.

Can you ship to Asia (India, China, Pakistan)?

Yes, through our partnerships with international carriers — India, China, Pakistan.

Do you ship between Saudi cities?

Yes, with pickups, small trucks and full-size trucks.

Tracking and communication

How do I track my shipment?

Through the tracking page, by phone or on WhatsApp.

Will I get the contact of the person responsible for my shipment?

Yes, we send you the details of your shipment supervisor.

Can I know the expected arrival date?

Yes, we tell you the estimated arrival time by phone or WhatsApp.

Will I be informed if my shipment is delayed?

Yes, we contact you immediately about any delay.

Is there an emergency line?

Yes, our main number +966 55 124 7117.

Can I follow my shipment from outside Saudi Arabia?

Yes, via WhatsApp or international calls.

Can I track several shipments at once?

Yes, just send customer service the details of each shipment.

Will I be told when my shipment is received at destination?

Yes, we confirm by call or WhatsApp message.

Is there a dedicated contact for large shipments?

Yes, we assign a dedicated supervisor for large shipments and companies.

Can I change my contact number during shipping?

Yes, just inform customer service of the new number.

Tips and guidance

What is the best way to prepare furniture before shipping?

Disconnect appliances, empty fridges and pack furniture well. Our team can also pack everything for you.

Is insurance recommended?

Yes, especially for high-value goods — see cargo insurance.

Do I need to be present at delivery?

Preferably, or you can authorise someone else with proof of identity.

Can fragile items be shipped?

Yes, with special packing and a “fragile” label.

Can liquids be shipped?

It depends on the substance; conditions are explained at booking.

Types of shipments

Can electrical appliances be shipped?

Yes, with special packing that protects them from vibration and impact.

Do you ship complete bedrooms and living rooms?

Yes, with dismantling and reassembly at the destination on request.

Can books and documents be shipped?

Yes, by express air freight or by road to nearby destinations.

Do you ship industrial equipment?

Yes, machinery and heavy equipment by sea or land.

Can dry food be shipped?

Yes, in line with each country’s customs rules.

Can hazardous materials be shipped?

Only if licensed, in compliance with international regulations.

Can pets be shipped?

No. We specialise in goods and furniture only.

Do you ship clothes and small parcels?

Yes, by air or land.

Can large commercial quantities be shipped?

Yes, we have solutions for companies and importers.

Do you offer temporary storage?

Yes, goods can be stored until the shipping date.

Domestic transport

Can furniture be moved between Riyadh and Jeddah?

Yes, with daily trips between the main cities.

Is there transport between Jeddah and Dammam?

Yes, by large trucks with road insurance.

Can furniture be moved between Makkah and Madinah?

Yes, with dedicated services for families and students.

Do you give discounts for repeat domestic moves?

Yes, for regular customers and companies.

Is furniture repacked before a domestic move?

On request, we pack furniture and belongings.

Can you provide labour only, without a truck?

Yes, on request we provide movers to help.

Can I book a dedicated truck?

Yes, trucks dedicated to your belongings only.

Is shared transport available to reduce cost?

Yes, if you choose to share.

How long does a Riyadh–Dammam move take?

About 8 to 12 hours.

How do I follow a domestic move?

By phone or WhatsApp with the supervisor.

Air freight

Is air freight suitable for small parcels?

Yes, it is the fastest option for parcels and documents.

Can furniture be shipped by air?

It can, but it costs more than sea or land.

How often are air shipments sent?

Almost daily depending on the destination.

Is air freight more expensive than sea freight?

Yes, but much faster.

Can fragile goods be sent by air?

Yes, with strong packing and a “fragile” label.

How do I follow an air shipment?

By phone or WhatsApp with our support team.

Is insurance available for air freight?

Yes, on request.

Is there a weight limit for air freight?

No fixed limit, but the price is calculated per chargeable kilogram — check it with the volumetric weight calculator.

How long is air freight from Saudi Arabia to Dubai?

Only 1–2 days.

How long is air freight from Saudi Arabia to Europe?

About 3–7 days.

Sea freight

Is sea freight cheaper than air freight?

Yes, but it takes longer.

Can I ship a full container?

Yes, we offer 20 ft and 40 ft containers.

What is LCL shipping?

Sharing a container with other customers to reduce cost.

How long is sea freight from Jeddah to Morocco?

About 15–25 days.

Can hazardous goods be shipped by sea?

Only with the necessary customs permits.

Is insurance available for sea freight?

Yes, on request.

How do I follow my sea shipment?

By phone or WhatsApp with customer service.

Do you offer consolidated shipping for organisations?

Yes, commercial shipping for companies and factories.

Which ports do you ship from?

Jeddah, Dammam and Riyadh (via the dry port).

Does sea freight include container stuffing?

Yes, with full arrangement of goods inside the container.

Cars and vehicles

Can I ship a car from Riyadh to Kuwait?

Yes, in just 1–2 days — shipping to Kuwait.

Can heavy vehicles be shipped?

Yes, by sea or land with special arrangements.

Are there conditions for shipping cars?

Yes, the car must be empty of personal belongings.

Do you have multi-car carriers?

Yes, to move several cars at once.

What documents are needed to ship a car?

The vehicle registration, the owner’s ID and an authorisation letter if needed.

Is the car secured during shipping?

Yes, with dedicated straps and lashing equipment.

Can classic cars be shipped?

Yes, with extra wrapping and protection.

Can motorcycles be shipped?

Yes, in dedicated transport crates.

How long does it take to ship a car to Oman?

About two days by road.

How do I follow my car during transport?

By phone or WhatsApp with the responsible supervisor.